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Psychosocial risk is a clear example of a complex, human system.

Psychosocial risk is a clear example of a complex, human system

Experiences of workload, support, fairness, and control vary across roles and contexts. Early warning signs are often subtle.

Traditional surveys tend to surface symptoms after harm has already occurred.

Applying sense-making to psychosocial risk

Stories Shared

Experiences Signified

Patterns Emerge

Insight & Action

Using a sense-making approach, psychosocial risk is explored through lived experience rather than abstract categories.
People share real stories about how work affects them. They signify those experiences themselves. Patterns reveal where risks are emerging, where protective factors exist, and where experiences diverge across the system.

TRIAD

Instead of rating questions, participants use simple visual prompts to express trade-offs and tensions.

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Triads explore how experiences sit between three meaningful qualities. Sliders explore absence and excess.

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There are no right answers. What matters is the pattern that forms across many experiences.

Support
Workload
Control

SLIDERS

Sliders explore how people experience tension between two ends — for instance, too much pressure vs. too little challenge.

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There are no right answers. What matters is the pattern that forms across everyone’s input.

This approach helps organisations see:

• Differences between groups and roles
• Early signals of strain or risk
• Conditions that support psychological health
• Where interventions may help, and where they may not

Crucially, meaning is not imposed by experts. It emerges from the system itself.

Psychosocial risk is one application of this approach.

The same sense-making principles can be applied wherever lived experience, interaction, and context shape outcomes — including culture, leadership, change, safety, and service delivery.
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