Understanding how work is actually experienced

We help organisations make better decisions in complex, human systems.

From psychosocial risk and culture to leadership and change, our work focuses on lived experience, not just metrics.

When problems are complex, understanding comes before solutions.

The Limits
of Traditional Approaches

Many organisational challenges are approached as if they are predictable and measurable.

Run a survey. Analyse the results. Roll out a solution.

But issues like psychosocial risk, trust, workload, and culture don’t behave like that.

They emerge through relationships, context, and meaning. Different people experience the same system in very different ways.

When we rely only on averages and expert interpretation, we miss what actually matters.

Instead of starting with assumptions about what’s wrong, we start by understanding how work is experienced across the system.

We combine narrative, pattern recognition, and collective reflection to support decisions grounded in reality, not abstraction.

We support organisations working with challenges such as:

Psychosocial risk and psychological health

Culture, trust, and engagement

Leadership under pressure

Organisational change and uncertainty

Safety in complex environments

These issues differ in form, but they share a common feature. They are shaped by lived experience.